resolve dispute management

Resolve Training

Standardised Training

We deliver broad-based skills training on a range of topics including:

  • Conflict resolution skills for great customer service;
  • Managing workplace disputes;
  • Debriefing skills for managers and supervisors;
  • The Mediator’s Toolkit;
  • Getting the best out of court conciliations;
  • Writing for the real world.

Customised Training

We also deliver customised training. The first step is an on-site training needs analysis involving all levels of the organisation. We prepare a written proposal covering workshop format and content, scheduling, participant numbers, location and cost.

Our training methods are up-to-the minute and make best use of new and established adult-learning principles. Our workshops are stimulating, interactive, informative and enjoyable.

To enquire about Resolve Training please contact us.

Feedback

‘relevant, informative and challenging’

‘thought-provoking’

‘a new perspective on conflict’

‘took me out of my comfort zone’

‘easy to follow’

‘good group discussions’

‘trainers are approachable and passionate’

‘fun’

‘very engaging’

‘informal, friendly and easy to work with’

‘ the best workshop we’ve ever attended’